Telecom companies in the Middle East and Africa could face growing quality of service (QoS) issues in future because of a rise in internet usage fueled by more affordable smart mobile devices.
Mahmoud Samy -- area head Middle East, Pakistan and Afghanistan at Arbor Networks -- told the Trade Arabia publication that the Mideast and Africa could see a 31% traffic leap on consumer internet by 2017 from a 10% growth level in 2012.
Samy added that this could pile pressure on telecommunication companies on the continent to expand their networks and maintain quality services.
He said African telcos’ failure to improve QoS could result in service level agreement credits, damage to brand reputation and customer churn - all of which impact the bottom lines of their business
source: www.itwebafrica.com
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